Refund Policy

Effective Date: January 01, 2024
Last Updated: October 13, 2026

1. Introduction

Welcome to APPUPNEXT. This Refund Policy explains the terms and conditions governing refund requests for products and services purchased through APPUPNEXT.

APPUPNEXT provides website development, e-commerce solutions, custom software, SaaS applications, website themes and templates, digital products, AI-based solutions, automation systems, and related IT business services to customers worldwide.

We aim to provide reliable products and professional services. If a customer experiences a problem with an order, we encourage them to contact our team so that the matter can be reviewed and an appropriate resolution can be considered.

2. Scope of This Policy

This policy applies to eligible purchases of:

• Website themes and templates.

• Digital products, scripts, and software.

• Website development services.

• E-commerce website development.

• Custom software and SaaS solutions.

• AI-based applications and automation systems.

• Domain registration and hosting services.

• Software licenses and subscriptions.

• Pre-orders and other eligible digital services.

Refund eligibility may vary according to the product type, delivery status, work completed, applicable agreement, and mandatory legal requirements.

3. General Refund Principles

Refund requests are reviewed individually based on the circumstances of the purchase.

The following factors may be considered:

• Whether the order has been confirmed and paid.

• Whether the product or service has been delivered.

• Whether development or customization has started.

• Whether the purchased product has been downloaded, activated, or licensed.

• Whether the delivered product materially differs from its description.

• Whether a technical issue prevents the product from functioning as agreed.

• Whether the customer has received part or all of the agreed services.

• The terms of the applicable quotation, invoice, license, or service agreement.

Nothing in this policy excludes or limits any refund rights or other remedies that customers may have under applicable law.

4. Refunds for Digital Products

Digital products may include website themes, templates, scripts, software, downloadable files, and other electronically delivered items.

Because digital products may be delivered or accessed immediately, refund eligibility will depend on the circumstances of the purchase, the product's condition, the applicable license terms, and applicable law.

A refund request may be considered where:

• The purchased product was not delivered.

• The delivered product is materially different from its confirmed description.

• A significant technical defect prevents the product from performing its advertised or agreed essential functions.

• A duplicate payment or other verified billing error occurred.

• A refund is otherwise required by the applicable agreement or law.

A refund may not be available solely because a customer changes their mind, selects the wrong product, or does not use the product, where exclusion of a refund is permitted by applicable law and the relevant terms were properly disclosed.

5. Refunds for Website Development Services

Website development projects may involve planning, design, coding, customization, configuration, testing, deployment, and other professional work.

When a refund request is received, APPUPNEXT may consider:

• The project stage at the time of the request.

• The work already completed.

• The deliverables already provided.

• Third-party costs incurred for the project.

• The payment milestones and cancellation terms agreed in writing.

• Any unresolved failure to provide the agreed services.

• Applicable legal requirements.

Where a project has not started, the request may be assessed differently from a project that is already in development or has been delivered.

Where work has been partially completed, any refund calculation will follow the applicable agreement and law. Any deductions must be justified by the agreed terms and applicable legal requirements.

6. Refunds for E-Commerce and Custom Software Projects

E-commerce websites and custom software may include specialized functionality, integrations, admin panels, customer dashboards, payment gateways, inventory systems, automation, and other custom features.

Customers should review the approved project scope, features, quotation, and payment milestones before confirming an order.

If a customer believes that the delivered project does not meet the agreed specifications, they should notify APPUPNEXT and identify the relevant discrepancy.

Where appropriate, APPUPNEXT may first investigate the issue and offer a correction, repair, or other reasonable resolution consistent with the agreement.

If the issue cannot be resolved, any refund entitlement will be determined according to the applicable contract and law.

7. Refunds for Domain and Hosting Services

Domain registration, hosting, SSL certificates, third-party licenses, and similar services may involve external providers and non-recoverable charges.

Refund eligibility for these services depends on:

• The relevant provider's refund terms.

• Whether the service has been activated or provisioned.

• Whether the service can be cancelled or refunded by the provider.

• The terms disclosed in the purchased package.

• Applicable legal requirements.

Where third-party charges are non-refundable, APPUPNEXT will communicate relevant limitations when reasonably possible. Such limitations do not override any refund obligation imposed by applicable law.

Customers are responsible for reviewing domain names, hosting packages, service duration, and renewal requirements before purchase.

8. Refunds for Subscriptions and Recurring Payments

Subscriptions and recurring services are subject to their specific subscription terms.

Customers who wish to stop future recurring payments should follow the applicable cancellation procedure or contact APPUPNEXT for assistance.

Cancellation of a subscription does not automatically establish entitlement to a refund for a previous billing period.

Refunds for duplicate charges, unauthorized transactions, service failures, or other qualifying circumstances will be reviewed according to the applicable agreement, payment provider requirements, and law.

Any applicable statutory cancellation or refund rights will remain unaffected.

9. Pre-Order Refunds

Refund requests for pre-orders are handled according to the relevant pre-order terms, the progress of fulfillment, and applicable law.

Relevant factors may include:

• Whether the pre-order has been accepted.

• Whether development or product preparation has started.

• Whether the product has been released or delivered.

• Whether APPUPNEXT can fulfill the confirmed order.

• Whether the customer was informed of material changes to the product or delivery timeline.

If APPUPNEXT cancels a confirmed, paid pre-order and cannot provide the agreed product or service, the customer will be informed of the available resolution and any refund required under the applicable agreement and law.

10. Non-Refundable Circumstances

Subject to mandatory legal rights and the terms of the relevant purchase, a refund may not be available in circumstances such as:

• The customer changes their mind after an eligible digital product has been delivered.

• The customer purchases an unsuitable product after reviewing its specifications.

• The customer requests features that were not included in the approved project scope.

• The customer experiences issues caused by unsupported software, incompatible systems, or unauthorized modifications.

• The customer fails to provide required project content, approvals, or access information.

• The customer requests cancellation after substantial work has been completed, where the applicable agreement and law permit charges for that work.

• The customer violates the applicable software license or usage terms.

These examples are not absolute exclusions. Each request will be assessed in light of the specific facts, contractual terms, and applicable legal requirements.

11. Duplicate or Incorrect Payments

If a customer believes that they have paid twice for the same order or that an incorrect amount was charged, they should contact APPUPNEXT promptly.

Please provide the order or invoice number, payment date, amount, and transaction reference.

APPUPNEXT will review the payment records and, where a duplicate or incorrect payment is verified, arrange the appropriate correction or refund in accordance with the applicable payment process and law.

Customers should never share their payment PIN, password, or one-time authentication code when submitting a payment-related request.

12. How to Request a Refund

Customers can request a refund by contacting APPUPNEXT through the official communication channels.

Please include the following information:

1. Customer or business name.

2. Order or invoice number.

3. Product or service purchased.

4. Purchase date and payment amount.

5. Payment transaction reference, where available.

6. Reason for the refund request.

7. Relevant screenshots, error messages, or supporting documents, where applicable.

APPUPNEXT may request additional information reasonably necessary to verify the transaction and evaluate the request.

Submitting a request does not automatically mean that a refund has been approved.

13. Refund Review and Processing

After receiving a refund request, APPUPNEXT will review the order, payment records, delivery status, relevant agreement, and supporting information.

We aim to communicate the outcome within a reasonable period. The review time may vary depending on the complexity of the request and the need to obtain information from third-party providers.

If a refund is approved or required by law, the refund will be processed through an appropriate payment method, subject to applicable payment provider procedures.

The time taken for the refunded amount to appear in the customer's account may depend on the bank, card issuer, mobile financial service provider, or other payment processor.

Any specific refund deadline communicated in the applicable agreement or required by law will take precedence over this general statement.

14. Refund Method

Where possible, approved refunds will be returned through the original payment method.

If the original payment method is unavailable or cannot accept the refund, APPUPNEXT may request additional verification and agree on an appropriate alternative method, subject to payment provider rules and applicable law.

APPUPNEXT may request proof of payment or identity verification where reasonably necessary to prevent fraud or unauthorized refunds.

15. Partial Refunds

In certain circumstances, a partial refund may be appropriate, subject to the applicable agreement and law.

This may include situations where:

• Only part of the agreed service was delivered.

• A project was cancelled after some work was completed.

• Part of an order can be fulfilled while another part cannot.

• A verified billing issue affects only part of the payment.

Any partial refund will be assessed based on the work or products provided, the remaining obligations, the disclosed contractual terms, and applicable legal requirements.

16. Refunds for Technical Issues

If a purchased product or service experiences a technical problem, customers should contact APPUPNEXT with a clear description of the issue.

Where appropriate, our team may investigate the problem and provide troubleshooting instructions, a correction, or another remedy consistent with the product or service agreement.

Customers should provide relevant error messages, screenshots, system details, and steps to reproduce the issue where reasonably possible.

A technical issue does not automatically qualify for a refund. However, if the issue constitutes a material failure to provide the agreed product or service, the customer's available remedies will be assessed under the applicable agreement and law.

17. Chargebacks and Payment Disputes

Customers are encouraged to contact APPUPNEXT to resolve billing concerns before initiating a payment dispute, where appropriate.

Customers retain any rights available through their bank, card issuer, payment provider, or applicable law.

APPUPNEXT may provide relevant order records, payment confirmations, delivery evidence, and communications when responding to a payment dispute, subject to applicable rules and privacy requirements.

Unauthorized transactions should be reported promptly to the relevant payment provider.

18. Fraud Prevention and Verification

APPUPNEXT may verify refund requests to protect customers and prevent fraudulent or duplicate claims.

Verification may include reviewing transaction references, invoices, order records, and relevant account information.

Refunds will not be issued to an unrelated person or account without appropriate verification and authorization.

Any fraud-related review will be handled in accordance with applicable law.

19. Policy Updates

APPUPNEXT may update this Refund Policy to reflect changes in its products, services, payment procedures, or legal requirements.

The latest version will be published on the APPUPNEXT website.

Changes to the policy will not remove mandatory legal rights or override an existing agreement where doing so is not permitted by law.

20. Contact Information

For refund requests, payment concerns, or questions about this policy, please contact APPUPNEXT.

Company: APPUPNEXT
Website: https://appupnext.com/
General Inquiries: contact@appupnext.com
Technical Support: support@appupnext.com
Official Payment Page: https://appupnext.com/apn-payment-link
Office Address: Smart Tower, 220/5 Begum Rokeya Avenue, Taltola, Dhaka-1219, Bangladesh (4th Floor)

Please include your order or invoice number in all communications regarding a refund request.

21. Final Statement

This Refund Policy describes the general refund procedures applicable to APPUPNEXT products and services. Specific purchases may be subject to additional terms stated in the product description, invoice, quotation, software license, subscription terms, or written service agreement.

Where this policy conflicts with mandatory applicable law, the relevant legal requirements will prevail.

By placing an order with APPUPNEXT, customers acknowledge that they have had the opportunity to review the applicable purchase and refund terms.